How the Guild ensures quality and resolves disputes

The Guild of Master Craftsmen is dedicated to upholding the highest levels of workmanship and service. When you choose a Guild member, you can be confident in the quality and integrity of their work. Members must adhere to stringent standards, and the Guild is committed to resolving any issues that arise, ensuring customer satisfaction and maintaining the esteemed reputation of its members.

What is the Guild’s Conciliation Service?

The Guild’s Conciliation Service is designed to facilitate communication and resolve disputes between customers and Guild members. It ensures that any issues you might have are addressed fairly and efficiently, promoting a resolution that satisfies both parties.

How does the Conciliation Service work?

If you have a concern, you complete a form detailing your issue. This form is sent to the Guild member, who must respond promptly. Through an exchange of correspondence, the differences in opinion are clarified. The Guild then proposes a course of action to resolve the dispute, free of charge. Most cases are resolved this way, but, if necessary, an independent expert may inspect the work to provide a resolution. For more details go to the conciliation page and download the brochure.

What happens if an inspection is needed?

If an inspection is required, both you and the Guild member must agree to abide by the inspector’s decision. The fee for this service is agreed upon and deposited with the Guild. The independent expert will inspect the work and determine what actions, if any, are needed. Refunds are issued based on the findings.

How are members of the Guild selected?

Membership is granted only after a rigorous assessment, including customer references and adherence to a strict Code of Practice. This ensures that all members achieve satisfactory standards in their work, address complaints swiftly, understand and fulfil their legal obligations, and maintain adequate insurance.

What if a Guild member doesn’t meet these standards?

The Guild’s Council of Management enforces these standards rigorously. Members who fail to meet these standards may be expelled, ensuring the Guild’s reputation remains untarnished. This means you can trust that the members you work with are committed to excellence.

How is the Guild funded?

The Guild is funded through annual subscriptions from its members. Despite this, the Guild is committed to serving both its members and the general public impartially, promoting quality craftsmanship and customer satisfaction.

Will the Guild take sides in a dispute?

No, the Conciliation Service is neutral, benefiting both the member and the customer. The Guild’s only concern is to establish the facts and suggest practical resolutions. The process is confidential and conducted on a without-prejudice basis.

Can the Conciliation Service handle all disputes?

The service is not an arbitration process and does not handle cases involving other contractors, legal actions, or compensation claims. However, it is highly effective in resolving typical disputes related to craftsmanship and service quality.

Why should I choose a Guild member for my project?

Choosing a member of The Guild of Master Craftsmen means choosing quality, integrity, and peace of mind. Our members adhere to the highest standards, and our Conciliation Service ensures that any issues are resolved fairly and efficiently. The Guild is dedicated to maintaining these standards, ensuring that customers can trust in the work and service provided by its members.

For any questions regarding the Conciliation service, please email us at:

Please do call us if you have any questions on 0800 401010.