Arrived on time. Works completed to a very high standard.
Extremely satisfied with the works completed.
Keeping to Stated Timings
Quality of the Work
Explanation of the Work
Cleanliness and Tidiness
Jill williams
14 August 2018 at 7 PM
No stars for any category as Montrose glass were terrible. We called them on Friday morning when we found our renatal property had a tilt and turn window that would not close or lock. This was a security issue and with rain and high winds it needed resolve no that day.
Initially they were pleasant and they took a credit card number and promised to attend between 1 and 4pm. We waited all afternoon. They never showed up or called to explain a change of plan. We called them at 4pm and were told someone would call us back. We called again at 4.30pm and again were told someone would check and call us back. Martin at Montrose glass commented that their service was ‘simply not good enough’. Some time later someone else called and asked to reschedule at the appointment as the glazier was detained on an over running job and was too busy going up and down ladders to call and explain his problems. We are incredibly dissatisfied customers.
Alison Simmons
19 July 2018 at 11 AM
Arrived 2.25 hours late. Left damaged beading. Did not replace all strings in sash windows.
Keeping to Stated Timings
Quality of the Work
Explanation of the Work
Cleanliness and Tidiness
Previous Customer Feedback
13 February 2002 at 12 AM
A previous customer had works carried out by this company and submitted a Feedback Form by post:
Brief Description of Work Done – No Description Given
They rated them as follows:
Keeping to Stated Timings – Poor
Quality of the Work – Poor
Explanation of the Work – Poor
Cleanliness and Tidiness – Poor
Leia Smith
27 August 2019 at 6 PMArrived on time. Works completed to a very high standard.
Extremely satisfied with the works completed.
Jill williams
14 August 2018 at 7 PMNo stars for any category as Montrose glass were terrible. We called them on Friday morning when we found our renatal property had a tilt and turn window that would not close or lock. This was a security issue and with rain and high winds it needed resolve no that day.
Initially they were pleasant and they took a credit card number and promised to attend between 1 and 4pm. We waited all afternoon. They never showed up or called to explain a change of plan. We called them at 4pm and were told someone would call us back. We called again at 4.30pm and again were told someone would check and call us back. Martin at Montrose glass commented that their service was ‘simply not good enough’. Some time later someone else called and asked to reschedule at the appointment as the glazier was detained on an over running job and was too busy going up and down ladders to call and explain his problems. We are incredibly dissatisfied customers.
Alison Simmons
19 July 2018 at 11 AMArrived 2.25 hours late. Left damaged beading. Did not replace all strings in sash windows.
Previous Customer Feedback
13 February 2002 at 12 AMA previous customer had works carried out by this company and submitted a Feedback Form by post:
Brief Description of Work Done – No Description Given
They rated them as follows:
Keeping to Stated Timings – Poor
Quality of the Work – Poor
Explanation of the Work – Poor
Cleanliness and Tidiness – Poor