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  • Myra McNeish
    19 February 2024 at 5 PM

    I was looking for a company to repair a Pakistani rug that I had. I found the advert for Jacoby Rugs in a magazine and called them.
    After the initial phone call Michael came to our home to see and discuss what needed done. He delivered the rug back to us after he had cleaned and repaired the fringing at both ends as we had asked. It now looks beautiful and I am so pleased with the outcome. I have no hesitation in recommending them.

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  • Sandra Blair
    18 February 2024 at 3 PM

    Michael was a pleasure to deal with, he recognised the origin of our Runner (Armenia) and was very confident about the outcome of the cleaning and repair and the result is absolutely fabulous. The vibrant colours are a delight to walk on. It also feels clean! We can highly recommend Jacoby Rugs and would definitely entrust any rug to Michael’s care.

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  • Christine Kelly
    17 February 2024 at 9 PM

    Michael from Jacobyrugs offered and delivered an excellent service after remedial repair to a new rug chewed by a puppy was required. The repair was exactly as described and left the rug as good as new ( although rug now rolled up until the dog is at least 5 years old!). Incredibly reasonable price for the work we thought. We are so grateful for the service offered which included collecting and returning the rug to our home. Should we ever need to use the service again we would not hesitate to do so. Thank you Michael and your team.

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  • Mr Robert Buckland
    11 June 2023 at 8 PM

    Jacoby cleaned and repaired a Chinese silk rug for us, we can only say thank you for a wonderful service and a really high quality clean and repair.
    Michael was so helpful and really obliging, a really lovely man to deal with.
    We would have no hesitation in recommending Jacoby rugs

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  • Eric Mavor
    28 April 2023 at 1 PM

    I can really only echo the other glowing reviews!

    Michael’s expertise is obvious as soon as one meets him. He took six filthy moth-infested rugs away and returned them looking absolutely spectacular, he even seems to have managed to reduce the effect of sun bleaching!
    The collection and delivery service was really useful too, as manhandling these rugs is quite tricky.
    The service is not cheap, but when you consider the work involved and the end result it’s worth every penny.

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  • Charis Duthie
    6 March 2023 at 9 AM

    My sister and I can’t thank Michael and his family enough. He identified our ‘old carpet’ as a handmade Afghan rug circa 1840/60, which fits in with it having belonged to our great-grandparents in Holland. Though inevitably faded, Jacoby’s cleaning and repair process has restored it to a near new condition. He also cleaned and refringed some slightly younger Afghan rugs and a Chinese silk carpet, all handed down in the family. So we have memories and beautiful rugs restored.
    Michael is so knowledgeable about the history and construction of these rugs, and it was lovely to meet his family who took a day out together to deliver to Inverness and Aberdeen.
    I have just read some of the other reviews about this company and agree with every word. Luckily Michael is planning to have his children take over the business in the future – which may be some time off as they are currently 2 and 4.

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  • Andrew Stevenson
    24 January 2023 at 10 AM

    Excellent service from first contact, explained the best repair method, and gave a fixed price. Returned the rug perfectly restored and on time, even delivered to my home as local. Would fully recommend, a very friendly and personal service.

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  • Tricia Falconer Smith
    1 August 2022 at 10 PM

    Found Jacoby Rugs online and basically took a punt – so glad we did. Michael took our two very old rugs for their first clean in 60 years. One (the Kashan) was covered in mould having been stored for years and the other (the Isfahan) had endured a hard life in front of my parents’ open fire and then our log burner. They were definitely not looking their best! Both rugs looked spectacular after cleaning and the repairs to the edges of one are, to my eye, completely undetectable. We thoroughly recommend Michael and all the highly skilled crafts-people at Jacoby Rugs to take care of old and valuable rugs. They’re in very safe hands.

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  • Nick Munro
    28 January 2022 at 11 AM

    Jacoby Rugs cleaned our handmade woollen Morroccan rug. It’s an exceptionally colourful rug and huge too. I had tried to clean it myself but it made little difference. We have an open fire, a cat and a 6 year old so the rug had got pretty filthy. I wasn’t optimistic. It’s not cheap to get a rug of this nature cleaned but when you hear the techniques used you can totally understand the cost. Well it was WORTH EVERY PENNY. When we got the rug back and it looked COMPLETELY NEW, I was astonished. Considering the uniqueness of this type of rug (impossible to replace) and the cost of replacement, the cost of cleaning is actually fine. I felt like the rug was brand new again and I would thoroughly recommend making the investment to see a much loved/ used rug rejuvinated. Very happy indeed.

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  • Nick Munro
    28 January 2022 at 11 AM

    Jacoby Rugs cleaned our handmade woollen Morroccan rug. It’s an exceptionally colourful rug and huge too. I had tried to clean it myself but it made little difference. We have an open fire, a cat and a 6 year old so the rug had got pretty filthy. I wasn’t optimistic. It’s not cheap to get a rug of this nature cleaned but when you hear the techniques used you can totally understand the cost. Well it was WORTH EVERY PENNY when we got the rug back and it looked COMPLETELY NEW. I was astonished. Considering the uniqueness of this type of rug (impossible to replace) and the cost of replacement, the cost of cleaning is totally worth it. I felt like the rug was brand new again and I would thoroughly recommend making the investment to see a much loved, much used rug rejuvinated. Very happy indeed.

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  • Stuart Fraser
    11 May 2021 at 5 PM

    We have several valuable rugs which were need of a refresh. I wasn’t optimistic of finding a suitably qualified craftsman in the Midlands; I was delighted to find Michael’s company. He did an excellent job on a Chinese woolen carpet and a Tabrize one. He also repaired the edging on the latter. His company perform the task applying the appropriate methodology. If you have expensive rugs and want the assurance they will be carefully handled and professionally cleaned then look no further.

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  • Juliet Blackie
    8 May 2021 at 8 AM

    We are delighted with the repairs to and cleaning of our two old and dirty rugs, both of which were in need of repair, one particularly so. I wanted to restore life into the rugs which I had originally belonged to my grandparents, so I am very attached to them. Michael was most helpful in advising what could be done to them, giving costing details and keeping me updated as to progress. The repairs have been done really well: you would hardly know that they had been repaired! They were returned to us looking amazing and fully rejuvenated. I highly recommend the company if you have any rugs that are in need of repair and/or cleaning.

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  • Annie Thompson Lynch
    4 May 2021 at 4 PM

    We are delighted with our two rugs. The repairs and cleaning have been excellent. Both rugs are old ones. One was in a particularly poor state – the repair has restored it’s integrity and the damage (which developed over time) cannot be be seen. It is as good as new, with none of it’s age compromised. The other was in a better state, but closer examination identified that some minor repairs were needed to maintain the fringing. Again, none of the rug’s age has been compromised. It is as it was first woven. We therefore have no hesitation in recommending Jacoby rugs – they are professional in their communications and can be relied on to do thorough cleaning and repairs. Old rugs like ours become treasured – they were in safe hands.

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  • Marion Roberts
    18 April 2021 at 3 PM

    My small Belouchi rug has just been most expertly repaired by Jacoby Rugs, new side cords , fringing small tears mended and cleaned .I am delighted . It is as good as new

  • Tessa Hicks
    30 March 2021 at 9 AM

    How can I thank Michael and his team enough? They are miracle workers. I had 5 jaded, dirty dull rugs that I inherited and I am now the proud owner of 5 fresh clean vibrant rugs that have literally been brought back to life. Michael has a true passion for old rugs which has been passed down through his family and he was very kind about sharing his expertise. I learnt about the origin and ages of the rugs too which has added greatly to my interest and joy in the rugs. They are now fit to grace any home whereas before they seemed only fit to hide away. I cannot recommend Michael/Jacoby Rugs highly enough. Use them, you will not be disappointed.

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  • Duncan Rowe
    29 March 2021 at 1 PM

    When my mother died I kept five of her Qashqai rugs collected by her father. They were suffering from decades of dirt and wear and the earlier attempts to repair extensive damage done to one of them during the Clydebank blitz, was un ravelling. Michael gave an estimate of what could be done based on my photos and arranged for collection. Once he had the rugs, more accurate estimates of what could be done and the costs and timings were given. I am delighted with the results. The colours are refreshed and the carpets are refringed and the edges rebound., they look great. Michael kept me informed throughout and explained the badly damaged rug would require more work resulting in a time delay but with no change in the financial estimate.
    I am completely happy and would have no hesitation recommending Michael and Jacoby Rugs

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  • L Miesegaes
    21 March 2021 at 5 PM

    My rugs were unravelling before my eyes and have been restored to their former glory by Michael who collected and dropped off when he said he would and am thrilled with the service. I would have no hesitation whatsoever in recommending this service. Thank you.

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  • Paul walton
    11 December 2020 at 8 PM

    Thanks Michael. A great job. You managed to restore our Turkish rug which had been damaged by a local cleaner. They left it wet in their warehouse and returned it with black mould in the centre of the rolled carpet. It smelt awful. Jacoby have fully restored it to it’s original condition. Well done

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  • Elizabeth Hambley
    4 November 2020 at 9 AM

    We received very efficient service from Michael at Jacoby rugs . He came on time and assessed our Chinese rug 38years old , we needed the fringes renewed and the rug cleaned. He said 2to 3 weeks , rug returned within time scale and looked marvellous .
    We are very satisfied with the advice and cleaning .

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  • David Smith
    1 October 2020 at 9 AM

    We were advised by one ‘specialist’ cleaning company that our badly stained 30 year old Nepalese Sherpa rug had only a 5-10% chance of being cleaned successfully. We then contacted Jacoby Rugs and Michael was confident that they could remove the stains and clean the rug. The end result far exceeded our expectations, the stains have been removed and the rug has been completely rejuvenated with colours back to original and the finish/handle is fantastic. Thank you Jacoby Rugs.

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  • Sheena Pearce
    22 September 2020 at 5 PM

    We cannot speak highly enough of Michael at Jacoby Rugs. He has been incredibly helpful since the first time I made my enquiry regarding cleaning my 44 year old very large Indian rug. It has just been returned today and cannot believe how he seems to have restored it to such a beautiful state, with new fringes and bright colours. We are very grateful for all his hard work and professionalism and highly recommend him to anyone who are in need of this Lind of service – you will be AMAZED!!!!
    Thank you again Michael.

  • Joan Hammond
    10 September 2020 at 2 PM

    A thoroughly professional service from Jacoby Rugs. I have had two rugs cleaned by this company, a Persian and a very dirty Turkish rug. Both were returned in perfect condition, looking like new with all stains removed. I wouldn’t hesitate to recommend them in the future. Michael and his team provide an exceptional service.

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  • geoffrey williams
    9 September 2020 at 12 PM

    Contacted Jacoby Rugs they gave us quotes from the size and description of our rugsand when we arranged a date for collection they turned on time. Two weeks later they contacted us and arranged to return our beloved Chinese rugs. We were really pleased with the results they both looked like new. Michael explained what had been done and how to look after them in the future.
    During every stage in dealing with this company we were treated in a friendly and pleasant manner. We would have no hesitation in recommending Jacoby Rugs.

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  • Lorraine Mair
    26 August 2020 at 9 PM

    From the moment I contacted Jacoby Rugs, the communication was excellent. I was kept fully informed all the way through the process, the timelines given were spot on, and the rug has returned like new. Delighted, thanks to Michael and the whole team, great job

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  • Amanda Bell
    23 August 2020 at 4 PM

    Three dirty worn rugs have come back good as new.
    An efficient professional service. Thank you Michael and team.

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  • Gloria
    18 August 2020 at 8 PM

    The rug arrived today, looking great and smelling so much better. Michael supplied a great all round service, and made the whole process very easy and efficient, thank you
    Best regards
    Gloria

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  • Judith Green
    28 May 2020 at 2 PM

    Michael provided a fantastic professional service, and our rug looks amazing. It has been restored to its original vibrant colours and we are absolutely delighted with the outcome. It looks like like new. We would certainly recommend Jacoby Rugs.

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  • Robin & Diane MacKenzie
    22 March 2020 at 9 PM

    We had our silk rug repaired and cleaned after being damaged by mice and the rug is now as good as new!

    Michael gave us a choice of three options to repair the damage, with appropriate costings and a detailed explanation of the pros and cons of each, most helpful and informative.

    A superb,high quality repair and we would have no hesitation in highly recommending Jacoby Rugs.

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  • Noelle Carmalt
    26 February 2020 at 4 PM

    Thank you Michael for the excellent service we received from you. We had our Chinese rug cleaned and refurbished , you were helpful and polite throughout and the rug looks beautiful.
    Your explanation of the work involved in cleaning the carpet was fascinating and the quality is superb.

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