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  • Linda Hollins
    29/09/2023 at 9:33 am

    Do not trust this company

    We started to use this company in November 2022 having been convinced they were a trustworthy company by their representative Tim Jay. Tim surveyed our property for a lift made by STILTZ but to be fitted by BESPOKE. We paid a deposit and we were initially due to have the lift fitted in January, then they delayed it till March, they delayed it again and finally said work would start in June on our return from Holiday. My husband has MND and a lift is essential. We had paid 50% as a deposit with a credit card. On our return from holiday on May 29th we were asked to pay the balance prior to fitting. We were not happy to do this . My husband fell over on May 30th and broke his hip and was taken to hospital. On May 31st the Bespoke rang me to insist I pay the balance by Bank transfer. I said absolutely not, we would not have the security as we would by credit card. She said that was nonsense and it was covered by our initial payment by card. I refused to pay. She then rang my husband in hospital and insisted he paid otherwise the lift installation would not go ahead. He was on strong pain killers and awaiting his operation and regrettably agreed to pay by bank transfer rather than suffer yet another delay.

    When I heard this had happened I rang to tell them what I thought.

    Bespoke were due to meet with STILTZ at our house on the Monday June 5th 2023 but never turned up. Tim Jay eventually attended on Thursday 8th, at which point he looked further at the work needed and said that they could not do the building work needed. Various telephone calls ensued. Eventually they offered in writing to pay Stiltz to install the lift and return just £1,000.00 to us to use for the building works, which costs several multiples of that amount. They have never paid either amount. We were able to employ a local builder who worked with Stiltz who fitted the lift. Though we had to pay Stiltz as Bespoke never paid. Bespoke kept promising the payments but nothing has materialised. Bespoke has failed to respond to all our recent communications.

    Stiltz and our builder were amazingly helpful and they got the lift finished by the end of July.

    I am disgusted at the attitude and lack of response from BESPOKE. We should never have trusted them and should have gone straight to STILTZ.

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  • Stephen Callaghan
    28/05/2020 at 12:00 pm

    Good morning I am writing this review about my experience about this special time we are having about social distances we are having are bathroom changed to a wet room now we had the people come out before looked and payed the deposit then this epidemic happen. We got a phone call saying that we could get are bathroom done there will be a 2 man team coming there name will be Richard & Warren my wife and I discussed the possibility for the work to Commence … they are working in one place so we could keep are self in the front room so we would be fine … the second question was these people work together and during locked they are living together in the same house so that fine … so we said yes to have the job done . People would be nervous because of the time we are living at this moment in time but you have to consider the people are loosening there jobs, company’s are folding because people are worried about covid-19 but if you keep your distance wash your hands do what you are told there is no risk … so if you have order you bathroom from this company and you are debating to have it done during this special time I know that they have 2 teams working one in the north and one in the south You have to way up the situation I am glad that we have had the work done they are friendly people clean as they do the work advise us what they are doing daily so I would give them a 5 star rating

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  • Suzy Zinger
    16/01/2020 at 11:32 am

    A very positive experience with Jason and Ben. Great workmanship and a friendly attitude.

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  • Michael Defries
    08/12/2019 at 11:30 am

    Ben and Jay completed remedial work on my wet room and did a first rate job. It’s a shame that other workmen do not have such high standards as these guys. Thank you ‘The A Team’.

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  • Susan Turner
    05/12/2019 at 6:34 pm

    Professional and friendly .
    First class workmanship.
    Would definitely recommend to friends.

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  • John B
    04/12/2019 at 7:58 pm

    A big thank you to Jason and Ben, the “A team” from Bespoke Bathing Ltd. They did a cracking job on Dad’s bathroom refurbishment. This was a 5 day programme which they completed on time and with top quality workmanship. They protected Dad’s house from dust and debris, always cleared up at the end of days work and made sure there was water and heating on before they left for the day. They even made Dad a cuppa when they had a brew ! Well done guys. I have no hesitation in recommending this team for your bathroom refurbishment.

    John B – Ash Vale
    Dec 2019

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  • MR GRAHAM BUNTING
    03/12/2019 at 11:59 am

    A friendly company to deal with, and a really high standard of workmanship. Definitely 5 stars.

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  • Patricia Miller
    01/11/2019 at 2:35 pm

    I love my bright new bathroom. The bath is so easy to get into. It’s so wonderful to be able to use the bath again.
    Thanks to all at Bespoke

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